What guarantees can I get?

Everyone who shops on Global Electronics Store receives the following guarantees:

Full Refund if you don’t receive your order

You will get a full refund if your order does not arrive within the delivery time promised.

Full or Partial Refund if the item is not as described

If your item is significantly different from the product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.

Global Electronics Store Distributors can also offer additional guarantees for their products:

Domestic Returns

Products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging. No questions asked!

Guaranteed Genuine

If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).

How does Buyer Protection work?

Contact Global Electronics Store Support

If your order hasn’t arrived within the promised time, or isn’t as described – contact support.

Global Electronics Store team are happy to quickly resolve any issues.

Open Dispute to Make a Refund

If you were unable to resolve the problem with Global Electronics Store, you can submit a refund request through Contact Us page.

Here, you can formally discuss solutions with support.

Escalate Dispute to Global Electronics Store

If you are not satisfied with the support solutions, you can Escalate Dispute to us through Contact Us page.

We will working on to resolve the problem

Tip: The best way to protect your purchase is to carefully check the reviews and product description before ordering.

What guarantees can I get?

Amazing team that works miracles

Amazing team that works miracles. I forgot to take into account bank holidays for my delivery and they managed to get it delivered before leaving on my holiday. 5* for these guys! Good prices and top quality products:)

Excellent service

I purchased a camera from this company and the service was second to none. The response from the staff very prompt and delivery was better than expected. A brilliant service and a brilliant response. Well done.

They made things right

After an initial problem the company went out of their way to make things right and included a discount for the inconvenience. The product was perfect, and I was very happy with the final result of this purchase.

Problems solved swiftly

Excellent customer service. I ordered a lens that arrived with a little factory flaw. The return + refund process was fast. In the meantime I re-ordered the lens and received it quickly, this time with no problems at all.